Keep Your Software Fast, Secure & Error-Free — Without Hiring a Full Internal Team
Is this a simple front-end or a high-traffic, API-first platform with 3rd-party integrations?
Manual QA? Automated regression tests? Full CI/CD with test coverage per deployment?
Are we handling 2–3 tickets/month or acting as your full DevOps/QA extension?
Real-time uptime monitoring, incident alerts, performance dashboards, or weekly reporting all influence scope.
Ongoing audits, environment cleanup, or scaling policies may be included in proactive support.
$15,000 – $80,000/year
$35–$70/hr
(bug fixes + security updates):
$15k–$30k/year
$25k–$50k/year
(infra + code + QA)
$25k–$50k/year
Performance tuning, cloud cost audits, compliance checks
Fixed-scope support (e.g. 5 tickets/month)
Sprint-based QA
Monthly retainer with SLAs
We’ll audit your current system and create a tailored support plan that fixes issues before they become emergencies.
Request a Free Support Audit
IT Project Manager
The platform we've built with Diligent has revolutionized our drug testing process. The automation, robust integration, and advanced reporting have significantly improved our operational efficiency and compliance.
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Co-Founder
Diligent has demonstrated exceptional leadership, unwavering loyalty, and a deep devotion to their work. They have built a strong family culture, one that we now feel deeply connected to and committed for life.
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Founder
The team understood our needs and delivered a platform that exceeded expectations. We've seen clear growth in efficiency and revenue, which is exactly what we needed.
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Managing Director & Vice President
We’ve partnered with Diligent over 3 years ago, building dozens of apps. Their dedication, flexibility and quality keep impressing us. I can't recommend Diligent enough as a partner.
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CTO
Diligent is GBI’s highly valuable partner. Reliable, versatile, and skilled. They tackle every task and exceed expectations, regardless of the project environment.
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Marketing Director
Diligent transformed our door-to-door, cross-border transport vision into a sleek, high-converting booking platform. Insightful, deadline-proof partners we rely on daily.
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Not sure what type of support fits? Talk to us.
Contact our team for guidance
Basic Maintenance (bug fixes + patches)
$15k–$30k
Manual QA + Regression Testing
$25k–$50k
Full QA (Manual + Automated)
$40k–$70k
DevOps + CI/CD Monitoring Support
$50k–$80k
SLA-Based Support (24–48h response, etc.)
€5k–€15k (added on top)
** Pricing varies based on ticket volume, number of environments, automation depth, and deployment frequency.frequency.
Fixed Price (monthly)
Set monthly rate for support + testing scope
Predictable workloads, clear scope
Time & Materials
Pay hourly for QA or devops hours used
Agile teams, variable demand
Per Ticket
Billed by support incidents or issues resolved
Smaller systems, low ticket volume
Per Environment / App
Flat fee per platform or product
SaaS or multi-product companies
QA Sprint Add-on
QA/testing added to dev sprints (e.g. 1 tester/sprint)
Dev teams without in-house QA
Hybrid
Core monthly retainer + overflow T&M hours
Teams scaling support gradually
Offshore (Serbia) gives you senior-level QA and DevOps with European-quality delivery — at a 40–60% lower cost than onshore or nearshore providers.
Hourly Rates: €35–€70/hr
Monthly Retainers:
• Basic Maintenance (bug fixes): €2,500–€3,500/month
• QA + Monitoring: €3,500–€5,500/month
• Full Support + CI/CD QA: €5,000–€8,000/month
Custom packages can be scoped based on ticket volume, deployments, or release velocity.
• 40–60% savings compared to hiring in-house (US/EU)
• No recruitment or training overhead
• On-demand scaling without long-term contracts
• Shared or dedicated models depending on ticket load
Common pricing models:
• Fixed monthly retainer for predictable support
• QA per sprint or per release
• T&M for overflow or unpredictable workloads
• Hybrid model (base support + T&M overflow)
• 0% tax on qualifying IP-related income (used in infrastructure & platforms)
• Export-focused R&D initiatives and government funding
• Government-backed upskilling programs (QA, cloud, DevOps)
Foreign clients benefit indirectly through lower partner costs and reduced infrastructure overhead — without compromising quality.
• Data protection laws influenced by GDPR
• Secure infrastructure and encrypted workflows
• Role-based access controls (RBAC)
• Support for compliant cloud environments (AWS, Azure, GCP EU zones)
• Enforceable NDAs, SLAs, and IP protection clauses
Your data and support workflows remain secure, documented, and fully auditable.
We don’t wait for bugs to pile up. We test, monitor, and improve your system continuously.
Whether you ship weekly or quarterly — we align QA with your release schedule, not just a checklist.
With a Serbia-based team, you get full documentation, fast response, and senior talent — without a 6-figure support contract.
QA, DevOps, monitoring, cost control — all under one roof. No vendor sprawl. No finger-pointing.
We’ll help you fix what’s broken, protect what’s working, and stop costly issues before they ever reach your users.
Calculate Your Support Needs
Request a Free Maintenance Audit
